Resolutions to common trouble shooting errors
• Switch off the power to your broadband modem or router, and leave it off for at least 30 seconds prior to reconnecting.
• Make sure you haven’t exceeded your monthly Download limit as you could be capped or speed limited depending on your contract terms.
• Check that your login details are correct (user name and password)
• Check to see if your system is reporting an error? If so, contact your Provider’s help desk or technical department.
• There might be an outage in your area. Usually they are rectified quickly, however you can check with your Provider by contacting their help desk or technical department. Some Providers use automated messages while you’re on call waiting to notify subscribers of affected areas.
• Check all connection outlets, switches, leads and filters to see if they are all correctly positioned or activated.
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